Clutha Health First General Practice is an collaborative modern practice that strives to provide accessible, quality health care in partnership with our patients.

We provide a comprehensive range of services in a professional caring manner.

Many of our doctors, nurse practitioners, and nurses have specialist training so we can offer a full range of services to our registered patients, some of which you may not see in everyday general practice. Our services include:

• Accident Related Injuries
• Assessment and management of all medical conditions
• Audiometry
• Cardiovascular Checks
• Cervical Smears
• Contraception Advice (including Mirena, IUD & Jadelle insertion)
• Client Led Integrated Care (CLIC) services
• Cryotherapy
• Diabetic Screening and Management
• Early pregnancy care
• ECGs
• Fracture Management Clinic
• Home Visits
• Immunisations – funded
• IV Antibiotic Administration
• Joint Injection
• Medicals – Dive, Driving, Insurance
• Minor Surgeries
• Pre-Employment Screening/Assessments
• Sexual Health screening, advice and treatment
• Skin Checks/Liquid Nitrogen Application
• Spirometry
• Smoking Cessation Advice and Referral
• Travel and Health Advice including Vaccination recommendation and administration
• Well Child Checks
• Women’s Health Nurse Specialist
• Wound Care
• Zolendronate Infusions

If you require a service that is not listed please contact us on 03 419 0500 to discuss this.

Heidi AI Note Taking Scribe: Elevating your Healthcare Experience

Clutha Health First is always working towards improving the quality of care provided to patients and making your visit a pleasant experience. 

Working towards our goals and values, we are pleased to introduce Heidi into our General Practice, an innovative note-taking assistant designed to enhance how we capture and manage your General Practice consultation records.

Below is a summary of Heidi AI and how it benefits not only you, but our clinical team. 

What is Heidi AI? 

• Heidi is an advanced tool that assists our clinicians by documenting your consultation. 
• Heidi operates in the background and captures essential information spoken during your consultation between you and your clinician, which allows for smooth uninterrupted appointments. 
• By using Heidi to automate note taking, with human oversight, it ensures we maintain accurate and detailed medical records, allowing our clinician to focus on you, our patient, not the computer. 

Why we use Heidi: 

• Better focus on you: With Heidi handling your notes, our clinicians have better focus on you, the patient, during your consultation, leading to enhanced communication and a stronger connection for you and your clinician. 
• Precision and Detail: Heidi records consultations with great accuracy, ensuring that no critical information is missed. The thorough documentation helps in greater diagnosis and treatment planning for you.
• Improved Efficiency: Heidi reduces the time our clinicians need to 'be typing' and completing paperwork, freeing them up to focus on your patient care. This can lead to shorter waiting times and more time available for you as our patient. 
• Consistency in Care: Heidi ensures that your records are always documented thoroughly, providing good continuation in care across the practice. This means whoever you are seeing in our practice, they will have access to consistent and complete information about your health.  

Your Privacy and Consent: 

Your privacy is important to us. We will ask for your consent to use Heidi at your consultations and document this consent in your clinical record.

If you have any concerns about the use of Heidi during your appointment simply let your clinician know. We respect your choice and will switch to a traditional note taking method should you decline consent. This will not have an impact on the care you receive. The choice to participate is entirely yours. 

If you have any questions or concerns about Heidi, feel free to speak with any member of our team. We are committed to ensuring your comfort and confidence in our services.

If you would like to know more: 

• Heidi Health AI Scribe: Frequently Asked Questions
• Access a Short TikTok video showing how AI scribing works

In acknowledgement of Broadway Medical Centre for sharing resources relating to Heidi Health with our community.