Complaints, Compliments and Feedback
Clutha Health First is committed to providing high quality health care services and we welcome feedback about your experience so we can learn from it and continually improve.
- Compliments - are sincerely appreciated.
- Suggestions - provide opportunities for improving our care for future patients.
- Complaints - are investigated and responded to in accordance with the Code of Health and Disability Consumer Rights.
There are different ways you can provide feedback to us, by either:
- Completing the online feedback form below.
- Complete and return a Feedback Brochure which are available throughout the facility.
- Email [email protected]. Please include your name, contact details and tell us what happened, who was involved, when and where it occurred, how this made you feel and the outcome you are seeking.
- If you need free, independent support, help or advice on how to make a complaint, the Nationwide Health and Disability Advocacy Service can be contacted on 0800 555 050.
- If you are not satisfied with the response from Clutha Health First, you can make a formal complaint to the Health and Disability Commissioner on 0800 11 22 33, or complete the online form on the Health and Disability Commissioners website.
What you can Expect from the Complaints Process:
Clutha Health First will send you a letter or email, to acknowledge receipt of your complaint or concern within five working days.
We will do our best to give you a a full reply as quickly as possible, usually within one month. If we think it will take longer, we will let you know.
Your complaint is not kept within your clinical notes and does not in any way affect your future care.
You may review the Learning from Complaints Brochure here.
If you have recently been a patient of one of Clutha Health First services and you have not yet completed your service survey, you may select the service from the list below and and complete the relevant survey.
The completion of these surveys allows you to feedback on the quality of care that we gave you.