Covid 19 Public Information

Covid 19 Traffic Light Orange Operations at Clutha Health First

  • There are no vaccine pass restrictions for obtaining essential healthcare while visiting our site.  You will still receive treatment regardless of your vaccination status. 
  • Mask wearing is mandatory while on our site. Patients wearing cloth masks are required to change these for a surgical mask to enter the building - these masks are free of charge and are available at our entrances. Those who hold a mask exemption and who are visiting our wards will not be permitted entry. 
  • Urgent care for those who need it is available 24/7 by phoning 419 0500. For Life threatening emergencies please continue to call 111. 

Changes to Some of Our Services: 

Our services continue to operate as usual, except for some restrictions from the services as outlined below:

  • General Practice: Our General Practice is open Monday to Friday 8.30 am – 9 pm and at weekends by appointment only. We continue to offer non-face to face visits where possible, but if you need to be physically seen our staff are onsite to provide care by appointment only. Our Under 6 Walk in Clinic continues to be closed. If your child requires an appointment please phone us on 419 0500.  Our online portal appointment bookings continue to be turned off until further notice.
  • Radiology and Ultrasound: Patients are to arrive at their appointment time only, minimal waiting area space is available
  • Laboratory: Patients may be asked to wait in their vehicle and be phoned to come into the building if the waiting area is at capacity. 

When coming Onsite at Clutha Health First: 

  • If you have any symptoms of Covid-19, please do not present to the facility. Please phone us on 419 0500 for assistance. 
  • Please ensure you are wearing a surgical mask . Masks are mandatory in a healthcare setting and are available at all our entrances to our facility, please ask our staff if you need assistance.
  • While scanning or signing in is not compulsory, it is encouraged.
  • We also ask that you present to staff at the ward entrances before visiting any patients.

Visiting Patients in Hospital and Support Persons: 

Everyone must wear a surgical mask, complete hygiene and be free of any symptoms of Covid-19. We encourage everyone to continue to scan in. 

Those with mask exemptions will not be permitted entry. 

  • Inpatient Ward: Each patient may have two (2) designated visitors but only one (1) person can visit at a time, between 2 - 6pm. Upon compassionate grounds other visitors may be considered, please speak with our Senior Nurse on Duty. 
  • Maternity: Women may have one (1) designated key support person for labour, birth and post natal stays. No other visitors are allowed. 
  • General Practice and Outpatients: One (1) support person may attend if required. 

Our Patients:  

  • Will undergo a Covid-19 test on ward admission or for certain procedures. 
  • Patients with mask exemptions will continue to be treated. 

Covid 19 Testing: 

Patients who have cold or flu like symptoms, particularly those who have contact with a known or suspected Covid 19 positive patient are asked NOT to present to the general practice.  Patients are asked to phone 03 419 0500 and talk to one of our Practice Nurses to discuss making an appointment to be seen. Alternatively you can call 0800 VIRUS-19 (0800 847 8719) for advice and assistance. 

We are here to help you and provide the care you need.  We can do this more efficiently and safely if we can talk to you before you come to our facility. 

  • RAT testing is the main form of testing for:
    • Patients who develop cold or flu symptoms and,
    • Those who live with, or are household contacts of a Covid-19 positive patient and,
    • Household contacts living with a Covid-19 positive patient, and who have no symptoms, will need a test on day 3 of the positive household members isolation day and also on day 7 of the positive household members isolation.
  • Please phone your GP, or find a Community Testing Centre from HealthPoint to request testing.
  • Members of the general public are able to order rapid antigen (RAT) kits for home testing if they have Covid 19 symptoms or are a Household Contact. Testing kits can be requested by:
    • Visiting You will need a smartphone if you use this option.
    • Free call 0800 222 478 selecting option 3. 
    • Distribution centres in Balclutha are Bates Pharmacy or Grays Pharmacy.  You will need to supply your order number issued from the Ministry of Health to collect your test kits, and comply with Pharmacy instruction.
    • If you are issued kits you need to be prepared to enter your result on your 'My Covid Record'. 

Our Covid Vaccination Clinics and Booster Doses: 

  • If you have tested positive for Covid-19, you must wait at least three (3) months since your infection before receiving any Covid-19 vaccination. 
  • Vaccinations are available in Balclutha at Bates Pharmacy, or through an alternative provider outside of the Balclutha township - visit Book My Vaccine for a list of vaccine sites. Our vaccination clinics at Clutha Health First have ceased for those aged over 12 years. 
  • 16-17 year old Booster Doses: If you are aged 16-17 years of age and have finished your primary course (2 doses) at least 6 months ago, you are eligible for a booster dose. Please visit for the closest available vaccination centre; phone 0800 28 29 26, available 8am - 6pm daily or visit the Southern Health website
  • Adult Booster Doses:  If you are aged 18 years and over, you are fully vaccinated and it has been three (3) months or more since you completed your primary course (2 doses) of vaccination you are eligible for your booster dose. Please visit for the closest available vaccination centre; phone 0800 28 29 26, available 8am - 6pm daily or visit the Southern Health website. 
  • For those requiring third (additional) doses of the vaccine, you must have seen your GP prior to any appointments and present with your consent form and prescription for the vaccine.  If you are unsure if you qualify for a third dose, please discuss with your GP. 

Vaccinations for Tamariki aged 5 - 11 Years

  • The COVID-19 vaccine protects your child, your whānau and your community. It is free and available now for everyone aged 5 -11 years of age.

    Children require 2 doses, at least 8 weeks apart and in some cases where a child may be severely immuno-compromised, a third dose is recommended.


  • Vaccinations are available in Balclutha at Bates Pharmacy, or through an alternative provider outside of the Balclutha township - visit Book My Vaccine for a list of vaccine sites.

  • In Southern, all clinics require booked appointments for 5-11 year vaccinations unless otherwise noted by a provider. People can book online at BookMyVaccine or call 0800 28 29 26 (8am to 8pm, 7 days a week). Bookings at some clinics are initially open to enrolled patients only, with appointment slots being added to BookMyVaccine over the coming weeks.


Remember, if you are not well please do not come to the hospital – please phone the General Practice and speak to one of the clinical team who will provide you help. 

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