At Clutha Health First, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, and share your personal information when you use our website and services. We follow the New Zealand Privacy Act 2020 and aim to be transparent and respectful in how we handle your information.

By using our website, you agree to the practices described in this statement.

Our Commitment to Your Privacy

We comply with the New Zealand Privacy Act 2020, including Information Privacy Principle 3A (IPP 3A), which requires us to inform you when we collect personal information about you indirectly (e.g., through social media or other tools). When possible, we’ll let you know what we’ve collected, why, where it came from, and how you can access or correct it.

What Information We Collect

Information You Provide:
When you fill out a form on our website or contact us by email, we may collect personal details you provide about yourself such as your name and email address. We may also keep a record of your messages and our responses.

Information from Cookies and Similar Technologies:
Cookies are small text files stored on your device when you visit websites. We use cookies to understand how people use our website and to improve your experience. This includes information like:

• Pages you visit
• Time and date of your visit
• How long you stay on each page
• Your IP address

We use Google Analytics to help us understand how visitors use our site. This information is not personally identifiable. You can learn more about how Google uses this data on their website.

Marketing and Advertising

We may use cookies from partners like Google and Facebook to show you relevant ads on other websites. These cookies help us understand your interests based on your activity on our site. We may also share this information with our advertising partners to personalise your experience.

Third-Party Analytics

We use Google Analytics to collect data such as:

• Browser and device type
• Operating system
• IP address
• Pages visited
• Time spent on the site
• Referring websites or search terms

Some of this data may be stored or processed outside New Zealand. We take steps to ensure your information is protected in line with IPP 12 of the Privacy Act.

Social Media Integration

Our website may include features from social media platforms like Facebook and You Tube. If you interact with these features, we may receive information from your social media account. Please check the privacy settings and policies of those platforms if you have concerns.

How We Use Your Information

We may use your personal information to:

• Provide and improve our services
• Communicate with you
• Analyse how our website is used
• Keep our website secure
• Inform you about our services and promotions

How We Share Your Information

We do not sell or rent your personal information to anyone. We only share your information as described in this policy.

Links to Other Websites

Our website may contain links to other websites and when clicking on that link you will be directed to that third party’s site. We are not responsible in any way for the privacy practices, security or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

How We Protect Your Information

We take your privacy seriously and use reasonable measures to protect your personal information. However, no method of online transmission or storage is completely secure.

Your Rights and Choices

Under the Privacy Act 2020, you have the right to access and correct your personal information. You can also:

• Choose not to provide personal information (note: this may limit some services)
• Adjust your browser settings to block or manage cookies

Social Media Guidelines

We use platforms like Facebook and YouTube to connect with our community. To keep these spaces respectful and safe, we reserve the right to remove content that includes:

• Hate speech or offensive language
• Discriminatory or misleading comments
• Inappropriate images or nudity
• Defamatory or false statements
• Spam or commercial promotions
• Personal information (yours or others’)

Updates to This Statement

We may update our Privacy Statement from time to time. Any changes will be posted on this page, so please check back periodically.

Contact Us

If you have any questions about this Privacy Statement or how we handle your information, please contact us at info@chf.co.nz