Introduction

You have the right to request access to the information that we hold about you.

How long will it take?

The length of time required to collate information will depend on the volume and nature of information requested, particularly where information is held in different places or systems. To help us be able to respond to your request in a timely way, please be as specific as possible about the information you require.  Sometimes we may contact you to clarify your request. 

It may take up to 20 working days for us to respond to your request, however, all efforts are made to process all requests as quickly as possible. If your request is urgent, you must provide a reason for the urgency and the timeframe within which you require the information, and all efforts will be made to meet this timeframe.   

If we are unable to meet the 20 working day timeframe, we will be in contact with you. 

Before releasing your information

Before releasing any of your information, we will check it to make sure that it can be released to you. Some of your information may be legally withheld in certain circumstances, for example where your health or the privacy or safety of another person is at risk. If this happens, we will tell you why the information is being withheld.  

Correcting your Information

You have the right to request a correction to your information if you think it is wrong. You can make a request by:

If we cannot make the requested changes we will let you know. A statement with a record of your request will be kept with your information.

Your Privacy

Clutha Health First privacy statement explains how your personal information is:

  • Collected
  • Used
  • Stored
  • Disclosed to others.

Storage and Security of your Information:

We take reasonable steps to ensure your personal and health information is protected against loss, unauthorised access, use, modification, disclosure, or other misuse.

Resources

For more information about getting your information, read:

Requesting Health Information Patient Brochure

Download

To request your personal health information, complete a:

Release of Personal Health Information Request Form

Download