Feedback, Compliments & Complaints

Providing feedback

Compliments - are sincerely appreciated.

Suggestions - provide opportunities for improving our care for future patients.

Complaints - are investigated and responded to in accordance with the Code of Health and Disability Consumer Rights. 

There are different ways you can provide feedback to us, by either:

• Completing our online feedback form.
• Complete and return a Feedback Brochure which are available throughout the facility. 
• Email feedback@chf.co.nz. Please include your name, contact details and tell us what happened, who was involved, when and where it occurred, how this made you feel and the outcome you are seeking. 
• If you need free, independent support, help or advice on how to make a complaint, the Nationwide Health and Disability Advocacy Service can be contacted on 0800 555 050.

If you are not satisfied with the response from Clutha Health First, you can make a formal complaint to the Health and Disability Commissioner on 0800 11 22 33, or complete the online form on the Health and Disability Commissioners website.

Consent: While complaints can certainly be made by a third party (relative, parent or friend) on another's behalf, we may require that person's consent before we investigate and provide you with a response. Please provide contact details and we will contact you if consent is required.