Emergency Department

Clutha Health First does not have an Emergency Department on site. Please do not self-present to the facility. The closest Emergency Department is in either Dunedin or Gore, both one hours drive away.

If your concern is an emergency, please call 111 and request an Ambulance.

General Practice After Hours Care

Clutha Health First provides an After Hours General Practice service for patients between 6pm and 9am weekdays, and at weekends and public holidays. Please call 4190500 and follow the voice prompts to be transferred to the After Hours Triage service, Ka Ora Telecare. 

A Ka Ora triage trained Registered Nurse/Kaiāwhina will discuss your health concern and provide advice, and if indicated arrange an appointment for you to be seen onsite by one of our medical team or offer a telehealth appointment if that is your preference. Fees do apply for after-hours care. 

If your concern is an emergency, please call 111 and request an Ambulance.

Please note:  There is no Doctor onsite between 11pm and 7am; please do not present to the facility during these times, contact Ka Ora or St John for healthcare during these times. 

Using Ka Ora Rural Telehealth Directly After Hours 

With Ka Ora Telecare, you can easily, directly access a same-day phone or video consultation from the comfort of your home with Ka Ora’s dedicated Telehealth team. Ka Ora services are available from 5pm to 8am on weekdays and are accessible 24 hours on weekends and public holidays.

To access direct help from Ka Ora:

Calling 0800 2 KA ORA (0800 252 672). Available during all service hours.

• You will first be greeted by a Kaiawhina or a Nurse. The team will assess your health needs, and you can either see a Clinician directly or you may also choose to schedule an appointment later in the evening.

Booking an Appointment online through the Book Appointment button at https://m.kaora.co.nz

• Available from 5pm to 10pm weekdays and 8am to 10pm weekends and public holidays.
• By booking an appointment, you will have a specific appointment time to connect directly with the medical team over phone or video. 
• If you need an urgent appointment after 10pm, please directly call the 0800 2 KA ORA number to connect with our overnight team. 

Fees apply for the use of the Ka Ora service which are payable directly to Ka Ora. Consultation fees and payment instructions can be found by clicking here, or on the Ka Ora website https://kaora.co.nz/app/additional-pages/pricing.