Complaints, Compliments and Feedback

At some stage in your relationship with Clutha Health First, you may feel that you have a genuine reason to complain or compliment us regarding a service, or the manner in which your particular problem was dealt with.


Make a Complaint Make a Compliment

Complaints Form

Compliments Form

In the first instance, please direct your complaint/compliment, in writing, to our CEO, who will investigate your concerns.

Please send this to:
The Chief Executive Officer, Clutha Health First, P.O. Box 46, Balclutha 9240

If you are unable to do this or remain dissatisfied, then you may contact:
The Health & Disability Advocacy Service
Telephone 0800 555 050

They will contact you to investigate your issue. They will involve you in the process and in any remedial action that is taken.

Patient Surveys

If you have recently been a patient of one of Clutha Health First services and you have not yet completed your service survey, you may select the service from the list below and and complete the relevant survey. 

The completion of these surveys allows you to feedback on the quality of care that we gave you. 

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